Return & Refund Policy

At rugweave.store, we want every carpet to tie your room together perfectly. If you need to make a return or exchange, please review our policy:

Return Window: You may request a return or exchange for items within 7 days of delivery.
Eligibility: Items must be in original, unrolled, unwashed, and pristine condition with all original labels, tags, and protective wrapping fully intact.
Defective/Damaged Items: If you receive a carpet with a weaving defect or damage sustained during transit, please contact us within 24 hours of delivery with clear photographic or video evidence so we can arrange an immediate replacement or resolution.
Non-Returnable Items: Custom-sized carpets, items that have been laid out in high-traffic areas, exposed to water or pets, or missing original packaging components cannot be accepted for return.
Refunds: Approved returns will be processed via your original payment method (or as store credit), minus original freight and restocking costs, once our team inspects and verifies the condition of the returned carpets.